One-Stop Shop Created to Expedite Release of Relief Goods from Foreign Nations

To hasten the release of relief goods from foreign countries to Yolanda-affected areas, the Bureau of Customs has created a “One-Stop Shop” (OSS) that will reduce the time it takes to process and release foreign donated articles from at least five weeks to merely 15 minutes.

The OSS, which shall consist of authorized representatives from BOC, DSWD, DOE, DOH, DA, and DND, is available 24 hours all days of the week. The OSS will only be implemented for the duration of the emergency disaster situation.

It requires the following documents for the conditional release of the foreign goods:

  • Letter of Intent to Donate the Goods
  • Bill of Lading / Airway Bill
  • Packing List and/or Commercial Invoice
  • Other documents as may be required by the OSS

Below are the operations provisions:
  • BOC shall be informed by the donor, intended recipient, or authorized representative of the incoming donation prior to the arrival
  • The relief goods shall be for the account of DSWD or any DSWD-registered relief organization
  • Required documents shall be submitted to OSS for evaluation
  • Upon favorable endorsement from DSWD (food and clothing); DOH, BFAD (medicines and other pharmaceutical products); DA (agricultural products); and DND (rehabilitation equipment), and upon certification by the DOF of the duty-free status, OSS will issue the necessary endorsement or clearance
  • The BOC have 24 hours upon filing of the entry to release the donated goods to DSWD or or DSWD-Registered Relief Organization
  • Receipt consigned to any DSWD-registered relief organization shall be jointly acknowledged by DSWD and the organization with commitment to submit required documents 15 days after release of the shipment from customs custody
  • Imported used clothing shall be consigned only to DSWD 


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