Royal Global Services Inc. is one of 11 subsidiaries of the Royal Cargo Group of Companies. It mainly focuses on logistics-related business process outsourcing activities.

In 2010, Royal Global Services Inc. started its operations with rendering back office services for all of Royal Cargo’s international subsidiaries.

Upon recognizing the significant value it created, RGSI started offering these back office services to external customers as well.

For more information, email us at ask.bpo@royalglobal.com.ph

 

ADVANTAGES OF OUTSOURCING

  • 1. Wage Differences



    Comparison of Monthly Gross Income per FTW US$
  • 2. Rental Difference

    Philippines Average Seat Rental at US$1.2 per sq.ft.
    US Average Seat Rental at US$4.0 per sq.ft.
    Monthly savings of up to 70%
  • 3. Maximized Utilization of Assets

    Capability to render service in shifts enabling a better utilization of assets.

  • 4. Synergy

    Pooling of distributed manpower resources into one location enables a higher specialization.
  • 5. Increased Productivity

    Due to process expertise and monitored performance.
  • 6. Efficient Labor Management

    More time for you to attend to your core business while letting RGSI takes care of the manpower administration.
 

The Philippines: A Top Offshore BPO Location

Cost Effective

  • Labor cost is among the lowest in the world.
  • Low all-in costs

Scalable Talent Pool

  • 3rd largest English-Speaking country in the world.
  • 100 million population, 39 million workforce

Solid Education System at par with the U.S.

  • 400,000 college graduates per year
  • 93% literacy rate

Service Oriented

  • Warm and patient
  • Highly empathetic and eager to please
  • Cultural bias against conflict

Excellent Communication Skills

  • Neutral accent, acceptable to American and British customers
  • Natural rapport-building skills

Relatively Low Attrition Rates

  • Almost 50% lower than India
  • Positive perception of BPO careers
  • Back Office Services for Logistics Companies
  • Manifesting
  • BL & AWB Cutting and Processing
  • Booking Service
  • Tariff Management
  • Track & Trace
  • Container Deposit Collection
  • Back Office Services for Other Industries
  • Invoicing & Payment Processing
  • Data Encoding
  • Transcription Service
  • Insurance & Claim Processing
  • Payroll Processing
  • Billing
  • General Accounting
  • Online Helpdesk & Chat Support
  • Inbound and Outbound Call Center Services
  • Customer Service
  • Technical Support
  • Telemarketing
  • Collection
  • Survey Services
  • Order-taking Services