Track & Trace Talk to Us career icon Careers

ROYAL CARGO, INC. 

Website Privacy Notice 

Last Updated: May 7, 2026 

ROYAL CARGO, INC. (“Royal Cargo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, share, retain, and dispose of personal data when you visit and interact with the ROYAL CARGO website, in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC). 

1. Personal Data We Collect 

We may collect the following personal data through forms, cookies, tracking technologies, email communications, and other interactions on our website: 

a. Personal Data 

  • Full name 
  • Company name 
  • Mailing address 
  • Email address 
  • Telephone and mobile numbers 

b. Usage and Technical Data 

  • IP address 
  • Browser type and version 
  • Device information 
  • Pages visited, time spent, and interaction with website content 
  • Cookies and similar tracking identifiers 

We do not intentionally collect sensitive personal information (as defined under the DPA) through the website. Should such data be required, we will obtain your explicit consent and provide a separate notice. 

2. Manner of Collection of Personal Data

Personal data is collected through: 

  • Online inquiry, contact, and service request forms 
  • Cookies and analytics tools embedded in the website 
  • Direct communications such as email inquiries 
  • Automatically generated website logs 

3. Legal Basis for Processing 

We process personal data based on one or more of the following lawful criteria under the DPA: 

  • Consent – when you voluntarily submit information via our website 
  • Contractual necessity – to provide requested services or respond to inquiries 
  • Legitimate interests – such as website security, customer support, and service improvement 
  • Legal obligation – to comply with applicable laws, regulations, or lawful government orders 

4. Purposes of Processing 

Your personal data is processed to: 

  • Respond to inquiries and service requests 
  • Provide and manage access to our services 
  • Administer customer and business relationships 
  • Send marketing and promotional materials (with consent) 
  • Monitor and improve website performance and user experience 
  • Maintain website security and prevent fraud 
  • Comply with legal, regulatory, and contractual obligations 

5. Data Sharing and Disclosure 

We may disclose personal data only to the following, to the extent necessary and for legitimate purposes: 

a. Third Parties 

  • IT service providers (website hosting, analytics, email services) 
  • Professional advisers (legal, auditors, compliance consultants) 

b. Corporate Affiliates 

  • Subsidiaries and affiliates of the Royal Cargo Group for operational and administrative purposes 

c. Government Authorities 

  • Law enforcement or regulatory bodies when required by law or lawful process 

All third parties are contractually required to: 

  • Protect personal data 
  • Use data only for authorized purposes 
  • Implement appropriate organizational and technical security measures 

6. Automated Access, Cookies, and Tracking Technologies 

Our website uses cookies and automated tools (e.g., analytics software) to: 

  • Remember user preferences 
  • Analyze traffic and usage patterns 
  • Enhance website functionality 

You may modify your browser settings to refuse cookies or alert you when cookies are used; however, some website features may not function properly. 

7. Data Storage and Security Measures 

a. Manner of Storage 

Personal data is stored in secure electronic databases and cloud-based systems with restricted access, maintained by authorized personnel only. 

b. Protection Measures 

We implement reasonable and appropriate safeguards, including: 

  • Access controls, endpoint security  and authentication mechanisms 
  • Encryption and firewalls 
  • Secure servers and hosting environments 
  • Regular security assessments and staff privacy training 

These measures are designed to protect against unauthorized access, loss, misuse, alteration, or disclosure. 

8. Retention Period 

Personal data is retained only for as long as necessary to fulfill the stated purposes or as required by law, regulations, or contractual obligations. Retention periods are determined based on: 

  • Legal and regulatory requirements 
  • Operational and business needs 
  • Statute of limitations 

9. Secure Disposal of Personal Data 

Upon expiration of the applicable retention period, personal data is securely disposed of through: 

  • Permanent deletion or anonymization of electronic records 
  • Secure shredding or destruction of physical records 

This ensures that personal data can no longer be retrieved, reconstructed, or processed. 

10. Rights of Data Subjects 

Under the Data Privacy Act, you have the right to: 

  • Be informed of how your personal data is processed 
  • Access your personal data 
  • Object to processing, including direct marketing 
  • Correct or rectify inaccurate or outdated data 
  • Erase or block personal data under lawful grounds 
  • Data portability, where applicable 
  • Withdraw consent at any time 
  • File a complaint with the National Privacy Commission 

Exercising Your Rights 

You may exercise these rights by contacting our Data Protection Officer using the details below. Requests will be evaluated and acted upon within the period prescribed by law. 

11. Changes to This Privacy Notice 

We may update this Privacy Notice from time to time to reflect changes in law, regulations, or our practices. Updated versions will be posted on our website with a revised “Last Updated” date. 

12. Contact Information 

For questions, concerns, or requests relating to this Privacy Notice or your personal data, please contact: 

Data Protection Officer (DPO) 
Email: DPO@royalcargo.com